Article by Jill Anderson
The reviews are mixed when it comes to one of the more notorious auto transport companies advertised on the web, a firm called Dependable Auto Shippers, or DAS. DAS auto shippers have franchises throughout the states, and carries with it a reputation for cheap prices, but also a performance record that is rated from decent to incredibly poor, depending on which customer is reporting their experience. Some have summarized situation as one of the “you get what you pay for” syndrome, with the affordable pricing typically offered by the company being matched with unreliable service.
On the plus side, DAS auto shippers and times delivers vehicles not only in a timely fashion, but ahead of schedule. Many report the friendliness and responsiveness of staff when recounting their experiences with the company, and claim the service is very good at providing prompt quotes that are accurate and reasonable. The quotes also frequently under promise but overdeliver (with DAS estimating 10 days transit time moving a vehicle, but delivering within six), a practice which naturally lends itself towards leaving a positive impression in the minds of consumers.
So what’s the problem? What appears to be the issue is that, due to the huge volume of cars transported by DAS auto shippers, there are lots of horror stories as well. The firm apparently does not have a uniform quality assurance policy, or one that does not have a means by which it is consistently followed by its branches across the country. Dissatisfied customers have reported problems with DAS centers on the West Coast, where cars that are scheduled to be relocated sit on the lot they will left at four week after their scheduled pickup time, or sometimes longer.
Because of the lower cost quoted, this often leads to the company asserting it will not cover other foreseeable issues such as mechanical defects or spot damage found on the vehicle. Some clients report that customer service turns poor in the face of serious performance issues with DAS auto shippers. Others compare it to the typical service yet, cable TV company – when the signal is solid, there are no problems and all is sunshine when it comes to communicating with staff, but when the service is down or bad, all of a sudden it’s hard to get a straight answer over the phone.
There’s also that spam e-mail that keeps floating around that names DAS auto shippers as the company that will take care of transporting your car through depositing $ 3500 with eBay’s “safe pay,” even though there’s no such payment service available through eBay. As with all spam, it’s best to quickly delete the junk. And empty the trash folder. Those wishing to consider DAS are encouraged to review all the testimonials (good and bad) available on review sites about the transport industry, and have a careful conversation with a local DAS center for committing your hard cash.